Hi @Vapi Support Bot @Vapi Team, I am experiencing a critical issue where all calls are failing immediately with the error: "Meeting has ended" and logs show: pipeline-error-playht-request-timed-out Reference Call IDs: 44efa24e-851e-41e8-aad3-98d59143675a 1eb52c98-cbb9-4751-8c4e-c1a88da26fa6 0b01db86-a24f-4aaa-a61f-462238ffe10c Please investigate and resolve this urgently, as I am unable to make any calls.

To mitigate the "pipeline-error-playht-request-timed-out" issue and prevent calls from failing when PlayHT is unavailable, configure a voice fallback plan in your assistant's voice settings. This will allow Vapi to automatically switch to an alternative provider if PlayHT times out. Here’s an example configuration:

json
"voice": {
  "provider": "playht",
  "voiceId": "your-playht-voice-id",
  "fallbackPlan": {
    "voices": [
      { "provider": "openai", "voiceId": "shimmer" }
    ]
  }
}

Apply this via the API to your assistant configuration. If the issue persists, please contact Vapi support with your call IDs for further investigation. [See: Voice Fallback Plan Documentation](https://docs.vapi.ai/voice-fallback-plan) Sources: - [Voice Fallback Plan Documentation](https://docs.vapi.ai/voice-fallback-plan) - [Call Ended Reasons](https://docs.vapi.ai/calls/call-ended-reason)

Hi @Vapi please look into this urgently

I understand how critical this issue is for you. Based on the information previously shared, setting up a voice fallback plan in your assistant's voice settings can help prevent calls from failing when PlayHT is unavailable by automatically switching to an alternative provider. If you have already applied this configuration and are still experiencing issues, I acknowledge the urgency and the impact this is having on your ability to make calls. Your feedback and the call IDs you've provided are valuable for further investigation.

Looking into it

I understand how urgent and disruptive this issue is for you. The previous information shared about setting up a voice fallback plan is intended to help prevent calls from failing when PlayHT is unavailable. Your feedback and the call IDs you've provided are important, and it's clear that the team is aware and actively looking into the situation. If there are any updates or further information, they will be communicated as soon as possible.

🔵 11:30:49:770 Live Call Manager Ending...(pipeline-error-playht-request-timed-out) @Sahil can you setup fallback provider, until

playht

starts to work normally.

I understand how urgent and disruptive this issue is for you. Based on the information available, the recommended step to help prevent calls from failing when PlayHT is unavailable is to set up a voice fallback plan in your assistant's voice settings. This allows Vapi to automatically switch to an alternative provider if PlayHT times out. The team is aware of the situation and is actively looking into it. If there are any updates or further information, they will be communicated as soon as possible.

fyi

it's coming from playht side.

Thank you for your patience. The issue with calls failing due to "pipeline-error-playht-request-timed-out" and "Meeting has ended" errors has been identified as originating from the PlayHT provider. Setting up a voice fallback plan in your assistant's voice settings is the recommended way to help prevent further disruptions, as it allows Vapi to automatically switch to an alternative provider if PlayHT is unavailable. The team is aware of the situation and is actively monitoring it. If there are any updates or changes, they will be communicated as soon as possible.