Missing Organization - Cant Access
# support
m
We need help retrieving our organization. This issue was raised previously, but we are still waiting for a resolution. Unfortunately, we don't have the actual organization ID because we didn't save it. However, we are confident that the organization is associated with the email address info@interactivecalls.com. Here’s the information we do have: Assistant ID: f6150081-2900-496c-9efe-d14d2b6eaf4a Phone ID: f67086b3-429b-40fd-81fa-8ef76acddf89 Organization Name: Interactive Calls - AU Can you please help us retrieve or regain access to the organization?
v
Thank you for providing the assistant ID, phone ID, and organization name. To help Vapi support locate your organization more efficiently, could you please confirm if you have access to the email inbox for info@interactivecalls.com and can receive messages there? If so, please mention this when you contact [support@vapi.ai](support@vapi.ai) for the fastest resolution, as recommended in the [Vapi support documentation](https://docs.vapi.ai/support). Let us know if you have access to that email, or if you need further guidance on contacting support. Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)
m
Yes, I have, so the reason is that all under info@interactivecue.com orgs that has been created is gone, we created another again from scratch.. so if you can see it on my info@ account of Interactive Calls - AU, we recreated that one,, but we need the original org under the details I provided
v
To proceed, please email support@vapi.ai with the following details: - Your associated email address (info@interactivecalls.com) - Assistant ID:
f6150081-2900-496c-9efe-d14d2b6eaf4a
- Phone ID:
f67086b3-429b-40fd-81fa-8ef76acddf89
- Organization Name: Interactive Calls - AU - Confirm you have access to the email inbox This is the recommended way to help Vapi support locate and assist with your missing organization, as outlined in their [support documentation](https://docs.vapi.ai/support). Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)
m
Thanks
v
I understand that you have provided all the available details and have already recreated a new organization, but are still looking for the original one. At this time, there is no further update or new information regarding the retrieval of your original organization. If any new details become available, they will be shared as soon as possible.
m
okay got it
v
The best next step is to email [support@vapi.ai](support@vapi.ai) with your details (email, assistant ID, phone ID, and organization name) and confirm you have access to the associated inbox. This is the official process for organization recovery as outlined in the [Vapi support documentation](https://docs.vapi.ai/support). If any updates become available, Vapi support will notify you directly. Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)
k
checking if this is resolved/solved for you?
v
Based on the information available, there is no update or resolution yet regarding the recovery of your original organization. All the details you provided have been noted, and if any new information becomes available, it will be shared with you. If you have any further questions or need clarification, feel free to ask.
m
not yet no update Sir
v
There is currently no update or resolution regarding the recovery of your original organization. All the details you provided have been noted, and if any new information becomes available, it will be shared with you. If you have any further questions or need clarification, feel free to ask.
k
Alright working on it
v
There is no new update yet regarding the recovery of your original organization. Your details have been noted, and the issue is being worked on. If anything changes, you'll be informed as soon as possible. If you have any other questions or need clarification, feel free to ask!
s
replied on email.