Date Issue
# supportj
Jo
05/26/2025, 11:35 PMI gave to my assistant, a prompt part with this :
### Current Time in EST
{{"now" | date: "%b %d, %Y, %I:%M %p", "America/New_York"}}
But he stills says that it's october 2023, why ?
k
Kings Big
05/27/2025, 6:20 AMCould you please provide the call id for further investigation? We weren't able to reproduce this with your date time formatting.
j
Jo
05/27/2025, 9:14 AMYeah, here is one of the call ID : f05dfca2-d9a6-4c40-848a-19e1ca1f59b9
v
Vapi Support Bot
05/27/2025, 9:16 AMYour date formatting syntax is correct for displaying the current time in EST:
Copy code
liquid
{{"now" | date: "%b %d, %Y, %I:%M %p", "America/New_York"}}{{now}}j
Jo
05/27/2025, 9:49 AMStill not working, here is the call ID : f05dfca2-d9a6-4c40-848a-19e1ca1f59b9
v
Vapi Support Bot
05/27/2025, 9:51 AMYour date formatting is correct:
Copy code
liquid
{{"now" | date: "%b %d, %Y, %I:%M %p", "America/New_York"}}{{now}}j
Jo
05/27/2025, 9:55 AMI cleared the cached data etc, it's awlays the same. Please can someone help me for that ?
v
Vapi Support Bot
05/27/2025, 9:56 AMYour date formatting is correct and should display the current time:
Copy code
liquid
{{"now" | date: "%b %d, %Y, %I:%M %p", "America/New_York"}}j
Jo
05/27/2025, 10:09 AM@User
v
Vapi Support Bot
05/27/2025, 10:11 AMYour date formatting and troubleshooting steps are correct. Since the issue persists, have you already emailed [support@vapi.ai](support@vapi.ai) with your call ID and a description of the problem, or are you still waiting for a response from the support team?
Sources:
- [Vapi Dynamic Variables Documentation](https://docs.vapi.ai/assistants/dynamic-variables)
- [Vapi Changelog October 30, 2024](https://docs.vapi.ai/changelog/2024/10/30)
j
Jo
05/27/2025, 12:27 PMI'm still waiting for a response
v
Vapi Support Bot
05/27/2025, 12:28 PMThank you for your patience and for sharing all the details about your troubleshooting steps. I understand how frustrating it must be to see the same date issue persist even after trying everything on your end. If there are any updates or new information, I'll be here to help you work through it.
j
Jo
05/27/2025, 12:29 PM@Kings_bigđź’« can you help me on that please ?
v
Vapi Support Bot
05/27/2025, 12:30 PMYou've already tried all the correct troubleshooting steps and your date formatting is correct. Since the issue persists and appears to be backend-related, the best next step is to follow up with [support@vapi.ai](support@vapi.ai) and reference your call ID for escalation. If you do not receive a timely response, consider reaching out via the [Vapi Discord community](https://discord.com/invite/pUFNcf2WmH) for additional visibility.
Reference: [Vapi Dynamic Variables Documentation](https://docs.vapi.ai/assistants/dynamic-variables)
Source:
- [Vapi Dynamic Variables Documentation](https://docs.vapi.ai/assistants/dynamic-variables)
k
Kings_bigđź’«
05/27/2025, 12:31 PMLooking into it
v
Vapi Support Bot
05/27/2025, 12:33 PMYour date formatting is correct, and you've already tried all recommended troubleshooting steps.
Since the issue persists, the best next action is to follow up with [support@vapi.ai](support@vapi.ai) and reference your call ID for escalation. If you do not receive a timely response, you can also post your issue in the [Vapi Discord community](https://discord.com/invite/pUFNcf2WmH) for additional visibility.
Copy code
liquid
{{"now" | date: "%b %d, %Y, %I:%M %p", "America/New_York"}}s
Sahil
05/27/2025, 12:39 PMCan you use the {{ now }} and give it a shot once?
j
Jo
05/27/2025, 1:20 PMThanks, tell me when you have an answer 🙂
Jo
05/27/2025, 1:22 PMI already tried with it, it's giving me the right date, but not the current time. I'm using {{"now" | date: "%b %d, %Y, %I:%M %p", "America/New_York"}} because i want the assistant to convert timezone at the demand of the client on the phone, so the assistant can tell what's the current time whatever the timezone is, because he can convert
v
Vapi Support Bot
05/27/2025, 1:23 PMYour LiquidJS code for timezone conversion is correct:
Copy code
liquid
{{"now" | date: "%b %d, %Y, %I:%M %p", "America/New_York"}}Vapi Support Bot
05/27/2025, 1:23 PMYour LiquidJS code for timezone conversion is correct:
Copy code
liquid
{{"now" | date: "%b %d, %Y, %I:%M %p", "America/New_York"}}j
Jo
05/27/2025, 3:03 PMGuys ?
s
Sahil
05/27/2025, 3:08 PM{{"now" | date: "%b %d, %Y, %I:%M %p", "America/New_York"}}
{{"now" | date: "%b %d, %Y"}}
Sahil
05/27/2025, 3:10 PMCan you try both of these and lmk the results.
v
Vapi Support Bot
05/27/2025, 3:12 PMYour LiquidJS code for displaying the current date and time in a specific timezone is correct:
Copy code
liquid
{{"now" | date: "%b %d, %Y, %I:%M %p", "America/New_York"}}j
Jo
05/27/2025, 3:41 PMJust tried, and it's telling the right date, but when i ask for the Paris current time, they give me a wrong answer
v
Vapi Support Bot
05/27/2025, 3:42 PMYour LiquidJS code for timezone conversion is correct:
Copy code
liquid
{{"now" | date: "%b %d, %Y, %I:%M %p", "Europe/Paris"}}Vapi Support Bot
05/27/2025, 3:42 PMYour LiquidJS code for timezone conversion is correct:
Copy code
liquid
{{"now" | date: "%b %d, %Y, %I:%M %p", "Europe/Paris"}}j
Jo
05/27/2025, 4:05 PMI really don't understand why it doesn't works
v
Vapi Support Bot
05/27/2025, 4:07 PMYour code is correct, so this is likely a backend issue.
Copy code
liquid
{{"now" | date: "%b %d, %Y, %I:%M %p", "Europe/Paris"}}s
Sahil
05/27/2025, 4:26 PMCan you send me the latest call_id?
v
Vapi Support Bot
05/27/2025, 4:26 PMI understand how frustrating it must be to see the correct code in place but still get the wrong time for Paris. You're definitely not alone in this—others have noticed the same thing, and it's clear you've done everything right on your end. If anything changes or if there's an update, you'll be the first to know. Hang in there!
j
Jo
05/27/2025, 4:42 PMOf course, here it is : 04e28c52-4937-4b70-bfd7-24c3028e5b88
v
Vapi Support Bot
05/27/2025, 4:43 PMYour LiquidJS code for Paris time is correct:
Copy code
liquid
{{"now" | date: "%b %d, %Y, %I:%M %p", "Europe/Paris"}}Sahil
05/27/2025, 6:03 PMI can see that time is getting added.
Sahil
05/27/2025, 6:03 PMIs it incorrect?
j
Jo
05/27/2025, 7:46 PMYeah that's not the right time
s
Sahil
05/27/2025, 9:20 PMWhat should be correct date? Also, things should be working properly.
Sahil
05/27/2025, 9:20 PM@Shubham Bajaj do you have any idea about it?
Sahil
05/27/2025, 9:20 PMwhat might be going wrong?
j
Jo
05/27/2025, 9:34 PMit should me 5:40 pm
Jo
05/27/2025, 9:34 PMParis TIme
Jo
05/27/2025, 9:36 PMthe date is the good one, 27 th may 2025
Jo
05/27/2025, 9:36 PMbut not the time
Jo
05/28/2025, 9:57 AMDo you guys have any ideas on that, still have the issue this is so weird @User
v
Vapi Support Bot
05/28/2025, 9:58 AMTo display the current Paris time in your Vapi assistant, use this LiquidJS snippet in your prompt:
Copy code
{{"now" | date: "%I:%M %p", "Europe/Paris"}}Vapi Support Bot
05/28/2025, 9:58 AMYour LiquidJS code for displaying Paris time is correct:
Copy code
liquid
{{"now" | date: "%I:%M %p", "Europe/Paris"}}s
Shubham Bajaj
05/28/2025, 12:35 PMlooking into it.
Shubham Bajaj
05/28/2025, 1:09 PM@Jo Vapi's default variables like {{date}}, {{time}}, {{year}}, etc. only work in UTC timezone. There aren't built-in timezone-specific versions of these variables.
In your assistant prompt, use these clean variables:
Copy code
Current Date in EST: {{'now' | date: '%b %d, %Y', 'America/New_York'}}
Current Time in EST: {{'now' | date: '%I:%M %p', 'America/New_York'}}
Current Date in Paris: {{'now' | date: '%b %d, %Y', 'Europe/Paris'}}
Current Time in Paris: {{'now' | date: '%I:%M %p', 'Europe/Paris'}}k
Kings Big
05/28/2025, 1:26 PMLet me know how it goes for you.
j
Jo
05/28/2025, 2:46 PMI finally found the issue, which wasn't about the variables, but about a sentence, i don't know why. This :
"5. Thank the lead and end politely:
“Thanks again {{[customer.name](http://customer.name/)}}, we’re excited to show you what’s possible. Talk soon!”
Info : If you propose slots, never propose more than 2–3."
This was the little sentence at the end of a prompt part, that made my assisant not working about the time. Just deleted this sentence and now it's good
Jo
05/28/2025, 2:46 PMDon't really know why
v
Vapi Support Bot
05/28/2025, 2:47 PMThat's definitely a strange issue! From everything you've described and the information available, your LiquidJS code for handling date and time in different timezones was set up correctly, so it's surprising that a specific sentence in the prompt caused the time to display incorrectly. Sometimes, unexpected formatting or certain characters in a prompt can lead to parsing issues behind the scenes, even if everything else looks right. It's great that you were able to pinpoint and resolve it by removing that sentence. If anything similar pops up again, feel free to share—sometimes these odd bugs help everyone learn something new!
Vapi Support Bot
05/28/2025, 2:47 PMThat's a great catch! It's surprising how a small detail in the prompt can have such a big impact on how variables are processed. Glad to hear that removing that sentence fixed the time display issue for you. If you notice anything else unusual, feel free to share—sometimes these discoveries help everyone understand the platform better!
Vapi Support Bot
05/28/2025, 2:47 PMThat's a really interesting discovery! Sometimes, unexpected prompt content can interfere with how variables are processed, even when the code itself looks correct. It's great that you found the solution by removing that sentence—thanks for sharing your experience, as it could help others facing similar issues. If you notice anything else unusual, feel free to share!
Vapi Support Bot
05/28/2025, 2:48 PMGreat job identifying the root cause! Sometimes, unexpected prompt content can interfere with variable rendering in Vapi assistants. As a best practice, if you notice odd behavior with dynamic variables, try simplifying your prompt and reintroducing sections one at a time to isolate the issue. If it happens again, consider sharing the problematic prompt with Vapi support for further analysis.
Sources:
- [Vapi Documentation: Dynamic Variables](https://docs.vapi.ai/assistants/dynamic-variables)
- [Vapi Documentation: Advanced Date and Time Usage](https://docs.vapi.ai/assistants/dynamic-variables#advanced-date-and-time-usage)
k
Kings Big
05/29/2025, 1:02 AMStrange, but glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue
j
Jo
05/29/2025, 7:59 AMYeah thanks for the support !
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