Have an urgent issue with 1x customer. Their call recordings from vapi are coming through with only 10% of the content, mainly the user talking and very little of the AI. Some call IDs: 51a07414-37d9-48b4-8477-1a48d208278a 249a1c5f-8986-407d-a83e-278210152260 Its very strange comparing the logs with the transcript as the events in the log match exactly what is happening in the call, but the transcript and call recordings are missing most of the call. For example, in the end of call report the calll will be logged as a 1 minute call and then the recording will show only 20 seconds. @Sahil @Kings_big💫

Looking into it

Can you test it with a different number once?

Calling the Twillio number directly is fine, no issues. It appears to be an issue with our customer's phone provider and how they're porting the number. We've beeing talking to their provider and we haven't been able to fix the issue despite multiple attempts. Have you guys got any suggestions?

Nope, haven't seen any similar cases.

Neither 😭

😦