Assistant Dashboard Error !!!URGENT
# support
a
Hi Guys i was working on a project and I created the assistant and I was doing some configurations and It errored out broken It's really urgent as this project has a deadline and im still in development How can i solve this I've sent the support but they say usually answer in 48 Hours of course nobody can afford this time on a project deadline https://cdn.discordapp.com/attachments/1377209620954873947/1377209621349007491/image.png?ex=683821e9&is=6836d069&hm=98299ad5a2419bedc26ee12f792fd3d1e93f4836da4a3a6c2d110f49d6e36058&
v
For urgent dashboard errors, try these steps: - Click "Try again" on the error screen to see if the issue resolves. - For faster help, join the [Vapi Discord community](https://discord.com/invite/pUFNcf2WmH) and post your issue in the #support channel—this often gets quicker responses than email support. - If you have an enterprise plan, use your dedicated support channel for priority assistance. While this doesn't guarantee an instant fix for the "TypeError: t is null" error, the Discord channel is your best option for urgent, real-time help. Sources: - [Vapi Support Options](https://docs.vapi.ai/support) - [Vapi Assistant Hooks & Community](https://docs.vapi.ai/assistants/assistant-hooks)
a
I need help on that really urgently
and I dunno if thats something that usually happens i rather know now while I still can refactor my app and find different platform This cant obviously happen while the app is live
v
For the fastest urgent help: Join the [Vapi Discord community](https://discord.com/invite/pUFNcf2WmH) and post your error details in the #support channel—this is the best way to get real-time assistance from the Vapi team and community. If you have an enterprise plan, use your dedicated support channel for priority help. This approach is recommended by Vapi's official support documentation for urgent dashboard issues. Sources: - [Vapi Support Options](https://docs.vapi.ai/support) - [Vapi Assistant Hooks & Community](https://docs.vapi.ai/assistants/assistant-hooks)
a
wow amazing support as well
v
I understand your concern about reliability, especially with a project deadline. Based on the documentation, the "TypeError: t is null" is not listed as a common or expected error, and there is no public data on how often it occurs. For urgent help, the fastest support is via the [Vapi Discord #support channel](https://discord.com/invite/pUFNcf2WmH), as this often gets quicker responses than email. To help diagnose further: Could you share what specific configuration changes or actions you made just before the error appeared? This will help narrow down possible causes. If you need to escalate, please mention your deadline and error details in Discord for real-time assistance. [Sources: Vapi Support Options, Vapi FAQ](https://docs.vapi.ai/support) Sources: - [Vapi Support Options](https://docs.vapi.ai/support) - [Vapi Assistant Hooks & Community](https://docs.vapi.ai/assistants/assistant-hooks) - [Vapi FAQ](https://docs.vapi.ai/faq)
I understand how urgent this is. The fastest way to get real-time help is to post your error details in the [Vapi Discord #support channel](https://discord.com/invite/pUFNcf2WmH), as recommended by official documentation. To help troubleshoot further: Could you briefly describe what specific configuration or action you were performing right before the "TypeError: t is null" error appeared? This detail can help identify the root cause and speed up resolution. For reference, the official support path for urgent issues is Discord or your enterprise support channel, as documented [here](https://docs.vapi.ai/support). Sources: - [Vapi Support Options](https://docs.vapi.ai/support) - [Vapi Assistant Hooks & Community](https://docs.vapi.ai/assistants/assistant-hooks)
k
Hey, really sorry for your experience. If possible, could you record a loom video describing this error/behavior or inconsistency in the dashboard with the steps to reproduce it? That way, I can share this with my team, and we'll take a look. We'll even try to reproduce the same so we can fix it for you. Also, I'll request you to share your assistant ID.