https://vapi.ai/?demo=true&shareKey=4c6cad45-bc80-4812-9c15-23b5e242e4e3&assistantId=a7f86d01-4977-4572-8e00-8f0ab925dc77 This is demo link. But after click "Talk to VAPI" , I can't talk to agent. Just after a few seconds call is ended. Why?

Thanks for sharing the demo link and describing the issue. There are several possible reasons for a call ending quickly, such as missing microphone permissions or assistant configuration errors. Could you confirm if your browser prompted you for microphone access, and did you allow it when starting the call? This will help narrow down the cause. If you have access to the Vapi dashboard, checking the call logs for the specific

endedReason

can also provide more details ([see documentation](https://docs.vapi.ai/calls/call-ended-reason)). Source: - [Vapi Call Ended Reasons Documentation](https://docs.vapi.ai/calls/call-ended-reason)

The demo links from this account only occours error like this. Another account's links is OK.

Thanks for the update. Could you please check the call logs for the problematic account and share the specific

endedReason

code shown for the failed calls? This will help us identify the exact cause. You can find this in the Vapi dashboard under the call details ([see documentation](https://docs.vapi.ai/calls/call-ended-reason)). Source: - [Vapi Call Ended Reasons Documentation](https://docs.vapi.ai/calls/call-ended-reason)

There's no call log about this.

The error

call.in-progress.error-assistant-did-not-receive-customer-audio

means the assistant did not receive any audio from your side. Please double-check that your browser is prompting for microphone access and that you have allowed it. If you already allowed access, try using a different browser or device to rule out local microphone or browser issues. If the problem persists only with this account, review any browser privacy settings or extensions that might block audio input for Vapi on this account. For more details, see the [Vapi call ended reasons documentation](https://docs.vapi.ai/calls/call-ended-reason). Source: - [Vapi Call Ended Reasons Documentation](https://docs.vapi.ai/calls/call-ended-reason)

How to review any browser privacy settings or extensions that might block audio input for Vapi on this account?

To help resolve this quickly: When you click "Talk to VAPI," does your browser show a prompt asking for microphone access, and do you click "Allow"? If you do not see this prompt, please let me know which browser you are using so I can guide you on checking microphone permissions. Source: - [Vapi Call Ended Reasons Documentation](https://docs.vapi.ai/calls/call-ended-reason)

Another agent in other account is active.

Quick Action: Try resetting your browser's microphone permissions for the Vapi demo site: 1. Go to the Vapi demo page in your browser. 2. Click the padlock icon next to the URL in the address bar. 3. Find "Microphone" and set it to "Allow" (or "Ask" and then refresh to get the prompt). 4. Refresh the page and try again. If you use browser extensions that block audio or privacy features, try disabling them temporarily and retest. For more details on call errors, see the [Vapi call ended reasons documentation](https://docs.vapi.ai/calls/call-ended-reason). Source: - [Vapi Call Ended Reasons Documentation](https://docs.vapi.ai/calls/call-ended-reason)

Message marked as helpful by @! AetherMind! 🎉

For browser settings, you can try checking these settings:

In this browser, other demo links woks well.

Hey Tyler, just checking in to see if this is resolved for you. If not, could you record a Loom video showing you trying to click on the "Talk to VAPI" button for the demo link while also displaying your browser console logs? There might be an issue with your assistant that we can identify through the console. Also, please share your assistant ID.