Inconsistent with Pronounciation
# support
f
Hi @Vapi team, Our assistant is **__not __**consistently pronouncing a specific word correctly. I've been able to get the Assistant to say it correctly on one call, only because I said the word first and corrected her. Any other time, she pronounces incorrect. CALL ID: 6825c98a-a4d9-4d8a-b73f-570e2e3fe81f 0:09: reference to myself saying the word correctly (this is how Assistant should pronounce it) 00:20: Assistant pronounces incorrect 00:56: Assistant pronounces *close to correct * - which is an indication to me that it is in her vocab We have tested with so many variations and the one she finally said the word closest to correct was using "ka-PAL-uh-baa". All other calls and conversations she keeps reverting back to the incorrect pronounciation in the call example above. Any suggested on how to get this right?
c
Hey Beck! I've been looking into your pronunciation issues. It's tricky, so it's taking longer than expected. I'll get back to you soon with some possible solutions.
f
@Shubham Bajaj Hi, any update on this?
c
Hey, the solution for this depends on two things: 1. If it's a one-time word where you require pronunciation to be corrected for this word only, then using prompting we can hack into it. 2. If it's in something which gets changed or it's a unique per call, then you have to use phonemics. As of now, I haven't tested them yet through 11 Labs. Depending on which solution you require, I can further communicate to you. Please let me know if this is the case - if it's a case 1 or case 2. Apologies for the delay. I tried a few approaches discussed with the team, and we finally came to a conclusion that we might have to give support for phonemics, which could solve the issue for you and for others who require correct pronunciation.
Hey Beck, a gentle reminder to continue this thread.
f
Hi Shubham, it is case 1 for this issue. thanks
For clarity, this word is of a local suburb that many customers will refer to or enquire about. So it is one word that the AI needs to pronounce correctly.
c
Hey Beck, I would like to give this one a try. Can you help me with the number of solutions you have tried until now to resolve this issue? And if possible, share a recent call ID as well along with a timestamp where this issue occurs.
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