Squad has weird muffled voice, and this is happeni...
# support
b
This is happening for me as well for all my working assistant across different voices. @User is this an outage or what?
@Vapi Support Bot
I am also facing this issue in all my calls consistently. 29f4808a-ce2d-472b-9e08-6c3f7391d4ba
v
To address the consistent muffled voice issue, try disabling voice caching for your 11labs voice configuration:
Copy code
json
"voice": {
  "11labs": {
    "cachingEnabled": false
  }
}
If the issue persists, escalate to Vapi Support with your affected call IDs and account details by emailing [support@vapi.ai](support@vapi.ai) or posting in the [Vapi Discord #support channel](https://discord.com/invite/pUFNcf2WmH) for real-time help. [Reference: Vapi Support Documentation](https://docs.vapi.ai/support) Sources: - [Vapi Support Documentation](https://docs.vapi.ai/support) - [11labs Voice Caching Documentation](https://docs.vapi.ai/api-reference/assistants/create#request.body.voice.11labs.cachingEnabled)
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