Phone number switch
# support
b
Hey, I’m trying to reassign my phone number to a different agent, but for some reason, it is not switching, even though it says it is switched. I tried deleting my phone number and reconnecting it, and also tried deleting the other agent that it was connected, but it’s still not working . I would greatly appreciate if anybody can help with this πŸ™πŸ™
v
Thanks for sharing the details! To help troubleshoot, could you let me know if you are switching the phone number to a different agent using the Vapi dashboard or the API? This will help me guide you more specifically. Sources: - [Vapi Quickstart Guide Attach a phone number to your assistant](https://docs.vapi.ai/quickstart/dashboard#attach-a-phone-number-to-your-assistant) - [Vapi API Reference Update Phone Number](https://docs.vapi.ai/api-reference/phone-numbers/update)
c
Hey, really sorry for your experience. If possible, could you record a loom video describing this error/behavior or inconsistency in the dashboard with the steps to reproduce it? That way, I can share this with my team, and we'll take a look. We'll even try to reproduce the same so we can fix it for you. Also, I'll request you to share your phone number and assistant ID.
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