Audio issues when dialing extension
# support
s
When i have my assistant dial an extension on an outbound call, the audio from the assistant is not being coveyed to twilio for some reason. But when i view the call logs, you can hear the assistant responding to my voice. But on my phone it was just complete silence. 22315b9a-cbff-469a-9c07-ed104b6d5a7c <- call id Transient assistants were used for the call I should note, i didn't have an extension set up, i just wanted to hear it dial the numbers to confirm it worked, not sure if that matters. Thanks
v
Thank you for the details. To help diagnose the issue: When you say you wanted to "hear it dial the numbers," were you expecting to hear DTMF tones or the assistant's spoken audio on your phone during the call, or both? This will help clarify if the problem is with DTMF transmission, audio playback, or both. Source: - [Vapi Default Tools: DTMF and Transfer Call](https://docs.vapi.ai/tools/default-tools)
Thank you for the details. To help diagnose the issue: When you say you wanted to "hear it dial the numbers," were you expecting to hear DTMF tones or the assistant's spoken audio on your phone during the call, or both? This will help clarify if the problem is with DTMF transmission, audio playback, or both. Source: - [Vapi Default Tools: DTMF and Transfer Call](https://docs.vapi.ai/tools/default-tools)
s
the dtmf sounds were perfect - the assistants audio seemed muted, but the live recording of the audio file included the assistants voice. On the recieving end, the audio from the assistants voice as not playing back @Vapi Support Bot
c
looking into it.
s
Hey @SlaviSavanovic , can you share more call_ids with similar issues? This will help us debug and investigate.
s
Probably, I'll have to perform some more of the extension ones
c
Please do and help us with the ids.
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