Hello

Hello can anybody help me

This is the structured data

message has been deleted

This is the prompt that i am using to trigger that and am facing it every call as the tool is not getting triggered in any call

762f86ef-60a6-49ab-b4d0-058d56a33df5 6f1332be-9804-438f-9359-7329556bc408 Here are two call ids The response we are expecting is whenever a person press 1 then agent continue in english if 2 then spanish if 3 then transfer and also person can input the phone number also instead of speaking But right now nothing is working the tool is not getting triggered itself And we want it for every-call and we set that up completely even kyle said that’s strange its not working

Why Your Call Failed: 1. **No Real DTMF Detection**: Customer said "English" by voice, not keypad 2. **Tool Misuse**: Assistant incorrectly called dtmf_tool 3. **Configuration Confusion**: System trying to interpret speech as digits What I Found in Your Call Logs: - No "Keypad received from customer: X" log entries - Assistant calling dtmf_tool based on speech interpretation - No actual DTMF events in the message stream Root Cause: The system isn't detecting real keypad button presses, only interpreting speech. System Message Logic Fix Remove this incorrect instruction:

"[TASK] After collecting the user's keypad input trigger dtmf_tool tool with the collected value."

Replace With:

KEYPAD INPUT HANDLING:
When the system detects keypad input, you will receive a message like 'User's Keypad Entry: X'. Process these automatically:
- '1' = English mode
- '2' = Spanish mode  
- '3' = Transfer call
- For phone numbers: Collect all digits until # delimiter

Lastly remove the tool dtmf_tool, from assistant tools. Try 2-3 calls and let me know how it goes.