Has anyone tried implementing squads
# office-hours
d
Has anyone tried implementing squads through the web call, this is what i noticed - The transfer does not seem to be working at all between squads on web call but on phone numbers, they work fine. - The squad assistants can lose the context of the call whereas if normal asisstants are used, it doesn't happen.
k
Correct your assistant configuration, use silent transfers, and test specifically in web scenarios to resolve these issues.