An error occurred in this call: call.in-progress.e...
# supportd
dimitridb
05/31/2025, 9:38 AMHello,
I've randomly this error from some calls that can not start (web - no phone calls)
Some exemples of ID's
f378fe47-ddbe-43cf-bea0-890bb9245200
e57bd5d6-f91b-4e9f-a3b3-7898809badb3
6be69b7e-0669-4b11-9eaf-fd2b377bb9e2
For the same agent, in the same configuration, everything went well, some exemples:
8e359d5b-4532-4e8f-a0db-511287c6c0b5
d637cdc9-ee05-4e51-b111-6c150543eedf
952e249c-99e2-438e-b766-cc9f652451d7
Thanks for your help
k
Kings_big💫
05/31/2025, 11:45 AMLooking into it
Kings_big💫
05/31/2025, 12:06 PMIncrease assistant property customerJoinTimeoutSeconds value to 60 seconds and try again..
d
dimitridb
06/01/2025, 11:03 AMThanks - I'll increase this
m
Matt
06/01/2025, 7:49 PM@Kings_big💫 Hello there, thanks for the reply ! I cannot find the property you mention above "customerJoinTimeoutSeconds".
Any chance you can point me to the correct documentation ? The closest i can find is https://docs.vapi.ai/api-reference/assistants/update#response.body.silenceTimeoutSeconds
Would be amazing if you could point me in the right direction !
k
Kings_big💫
06/02/2025, 12:06 AMThe customerJoinTimeoutSeconds isn’t in Vapi docs, but you can use silenceTimeoutSeconds up to 3600 seconds to manage call silence timeouts