Help building an IVR system
# support
z
would like some advice if anyone can help so im creating like an IVR system where the agent will say some words and options, caller will select via keypad and say something in regards to the selected option my issue is that im if i put the entire speech in first message it wont let the caller select an option until the message is finished or if i put the options in system prompt it waits until the caller says something at the start of the call before speaking which is not what i want it to do. I need to start speaking as soon as the call begins assistant ID is 68234cc0-a898-4506-b06e-77a1988cfa23
s
Set an initial prompt in the agent config, reduce waitSeconds, enable interruptible prompts, and adjust the Stop Speaking Plan to stop on DTMF or speech, so users don’t have to wait for the full message to finish. [https://docs.vapi.ai/customization/speech-configuration](https://docs.vapi.ai/customization/speech-configuration?utm_source=chatgpt.com)
n
@Zimraan Anjum Sounds to me like you're using the wrong tool - or you've defined the use case in a way that doesn't make sense. An IVR is one thing, a voice agent is another.