Hi, I made a few calls using the 'phone numbers' function on the web. When using the outbound call function, and when I uploaded a CSV file with 'number' and 'name', the assistant is unable to recognise the 'name' and proceeds to ask "hello is this prospect name" instead of the provided name. Could you assist?

Make sure your CSV headers are exactly number and name, and that your prompt uses {{name}} to dynamically insert the contact’s name.

yes. that is correct. the prompt uses {{name}} and the csv file uses name

checking if this is resolved/solved for you?

not resolved. it doesnt say the name now.

To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

Hey 👋 please tell me how you uploaded the CSV without issues please and thank you 🙏

call ID: cf53b0fc-f248-4421-9785-0f42c9fcf9e1 timestamp: 08:21:19:228 expected response: saying prospect's name (Jasper) response gotten: "is this prospect's name?" Call ID: a860cc1f-da4e-4a1f-b57b-fa6b83159bf6 timestamp: 05:16:12:235 expected response: saying prospect's name (Jasper) response gotten: "is this prospect's name?"

Looking into it

thank you.

Hey, sorry to hear about the issue with your account. Could you please record a loom video showing the error or behavior you're experiencing? It would really help us understand the problem better. Also, please share your account email address so we can assist you further.

It's in the call logs, in the call replay

If it is pulling from the CSV under the "name" column, try using the variable {{customer.name}}