can someone help me set up a phone number i bought...
# support
j
i have bought a number on united world teleco (+974) since no other providers have qatar virtual phone numbers. i need to assign it to my agent. the number supports sip trunk but i couldnt set it up. i have created an sip trunk configuration but if i call the number it shows unavailable.
n
As far as I can recall, numbers in Saudi Arabia can connect to servers in Saudi Arabia only. This issue is same in the UAE.
s
hey @jimmy checking if this resolved for you?
s
@Nir S (CEO/Founder @Cloudonix) Thanks for helping @jimmy
j
Thank you @Nir S (CEO/Founder @Cloudonix) for your insights. Unfortunately i havent found a solution yet. The number i bought is qatar number and i am inly expecting qatar numbers to call and receive calls for my agent.Still trying to find a solution
n
Let me check with a friend who works in the region and may be able to help
j
@Nir S (CEO/Founder @Cloudonix) thank you
v
following (after finding out twilio doesn't support phone numbers for Qatar for outbound calls)
j
@vaidab correct. The only provider that support outbound and inbound calls is uwt. However, i was able to forward calls from uwt number to the free number on vapi, but since the free number is a US number they are charging me for international fees. I was hoping i can assign the number from uwt directly to my vapi agent ysing sip trunk instead of forwarding to a different number
n
@jimmy That is highly dependant on how UWT works - as in various cases, a direct connection with VAPI won't be possible (various regulatory restrictions). If you would like, I'll be happy to examine the issue with you and see if Cloudonix can assist.
v
I'm also interested in this. @Nir S (CEO/Founder @Cloudonix) could you CC me in case of a positive response?
n
@vaidab @jimmy I'm hold a full blown workshop tomorrow about SIP, VoiceAI and why things can get a but "tricky" connecting these. I suggest that you both join the webinar to learn, and also we'll have a one hour session of Q&A, so you can raise your topics. - https://us02web.zoom.us/meeting/register/7VndQ1WBTxiUbYS64B_HZA
Regading the topic of UWT, how about we schedule some proper time so I can take a look at it ?
j
Hi @Nir S (CEO/Founder @Cloudonix) yes i have registered for the workshop
n
I saw - will be fun and educational 🙂