New Members Cannot Login
# support
r
Hello I've added a couple users to an existing org, and they cannot login. Initially both received invite, and upon attempting to login got the message saying the link was expired. The same thing happened when hitting forgot password from scratch. I even deleted and re-added the users. No invite email was sent out. Org: Insellerate Emails: allen@insellerate.com, rcohen@insellerate.com
s
Can you please provide the org id you are trying to add them to?
r
980563a1-e9ec-42ec-8ce8-bd6e11a46d02
heres another user i tried adding: asiyami@insellerate.com
s
sent magic links to them. if they happen to expire, please reach out again and we will resend them
r
thank you kyle, looks like they expired
s
Resent
😅
s
🪿 🏃
r
can we schedule a time to do this? the expiration on the links makes this impossible
s
Sure, here is my calendly: