mrincognito
06/03/2025, 10:39 PM"id": "a8fba37c-529a-4dac-8d57-5f98ea09eb3c",
"createdAt": "2025-01-30T00:45:30.043Z",
"updatedAt": "2025-04-25T20:39:30.605Z",
"type": "transferCall",
"function": {
"name": "redirectCall",
"description": "Use this function to transfer the call to various contacts across different departments",
"parameters": {
"type": "object",
"properties": {
"destination": {
"description": "The destination phone number for the call transfer",
"type": "string",
"enum": [
"+14082066610",
"+14089131082",
...
"+19543426123",
"+14709451018"
]
}
},
"required": [
"destination"
]
}
},
"messages": [
],
The VAPI assistant shows that this function does get called. Here's an excerpt from "Call Log Messages":
{
"role": "tool_calls",
"time": 1748978304436,
"message": "",
"toolCalls": [
{
"id": "call_EK83vIO49iUXO2ndlOLl7eUl",
"type": "function",
"function": {
"name": "redirectCall",
"arguments": "{\"destination\": \"+14089131082\"}"
}
}
],
"secondsFromStart": 39.142
}
but the actual call transfer does not happen.
The calls simply hang up without additional messaging.
Any idea what might be going on here?
Thanksmrincognito
06/03/2025, 10:41 PMVapi
06/04/2025, 4:19 PMmrincognito
06/04/2025, 5:09 PM2c054bcd-b342-4762-af0b-8c9d0e30883fmrincognito
06/05/2025, 4:22 PMVapi
06/05/2025, 8:56 PMmrincognito
06/06/2025, 1:02 AM