When the caller asks for our website address, the assistant is not able to pronounce the WWW. It's jumbling the letters or mispeaking. How do I get the assistant to say WWW.MOTORCITYPADDLECLUB.COM, but I also need it to SMS the same text

To ensure the assistant pronounces "WWW" correctly, add a replacement rule to your voice formatting plan:

json
{ "type": "exact", "key": "WWW", "value": "double-u double-u double-u" }

For SMS, use the

sms

tool to send "WWW.MOTORCITYPADDLECLUB.COM" as plain text. This will make the assistant say the website clearly and send the correct address via SMS to the caller. See [voice formatting plan](https://docs.vapi.ai/assistants/voice-formatting-plan) and [Send Text tool](https://docs.vapi.ai/tools/default-tools#send-text) for details. Sources: - [Voice formatting plan](https://docs.vapi.ai/assistants/voice-formatting-plan) - [Send Text tool](https://docs.vapi.ai/tools/default-tools#send-text)

Have the assistant say “” to improve clarity, and use the “send text” tool to SMS the full website URL when prompted..

you can send the text with this form to send it right to the caller without having to input their number To automatically send an SMS to the caller without asking for their number, use the dynamic variable {{customer.number}} in your SMS tool configuration. For example: { "type": "sms", "to": "{{customer.number}}", "message": "Thank you for calling!" }