Vapi assistants with Openai GPT4o realtime cluster...
# support
s
Is there any issue with Openai GPT4o realtime clusters ? It goes blank when a call is initiated other openai/anthorpic models that iam using are working fine
v
The OpenAI GPT-4o Realtime API is currently in beta and not recommended for production use, which may lead to instability or blank responses during calls. There is no official documentation confirming a current outage, but issues like agents not speaking can sometimes be caused by configuration errors (e.g., missing Assistant ID or Phone Number ID). I recommend double-checking your assistant and call configuration, and if the issue persists, reaching out to [Vapi support](https://docs.vapi.ai/support) or the [community Discord](https://discord.com/invite/pUFNcf2WmH) for real-time help. Sources: - [OpenAI Realtime API documentation](https://docs.vapi.ai/openai-realtime) - [Vapi Support](https://docs.vapi.ai/support) - [Community troubleshooting thread](https://discord.com/channels/1211482211119796234/1370485222214336564)
s
@Vapi Support Bot iam testing in vapi directly and not an api call.
v
Since you're testing directly in the Vapi dashboard and still seeing blank responses with GPT-4o Realtime, and no current outage is documented, the best next step is to contact [Vapi support](https://docs.vapi.ai/support) or join the [community Discord](https://discord.com/invite/pUFNcf2WmH) for real-time troubleshooting. Double-check your assistant and phone number configuration, but if everything looks correct, support can help investigate further. Sources: - [OpenAI Realtime API documentation](https://docs.vapi.ai/openai-realtime) - [Vapi Support](https://docs.vapi.ai/support) - [Community troubleshooting thread](https://discord.com/channels/1211482211119796234/1370485222214336564)
h
it happens most of the time, dont use realtime api
b
The Open AI Realtime API is flat out down in Vapi since yesterday. I don't care if you don't have it documented, test for yourself. Our product is down because of this, and we need to get it fixed ASAP!!!
v
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
b
The Open AI Realtime API is not working for ANY calls... How would you guys not be on this, and ask me what call ID is having the issue? I answered the questions below, but once again this is not a one call issue. Vapi's entire integration with Open AI Realtime API has been offline since last week when Open AI updated their API. The call ID: a1afff7f-51d4-485c-acf5-ea745783b1af When exactly this happened (the timestamp): Jun 9, 2025, 09:40 What response you expected to get: The Realtime API to be able to speak What response you actually got instead: The Realtime API returns nothing back
v
Hey, I just looked into the shared call ID call logs, and I don't see any logs reporting any issues with OpenAI's real-time model. If possible for you, can you share a few more call IDs? Also, I haven't observed other people reporting the same. So I cannot make any comments on it. If it's happening frequently for you, I'll suggest to share more call IDs so I can try to find out something out of it. But for now, the call has been marked and ended by the customer.
s
@arthur this thread too… FYI… looks like the issue is occurring across the board
s
@arthur do you have more context on this isuse?
v
Hey @ssai, a gentle reminder to continue this thread.
s
@Shubham Bajaj its still an issue. can i share my screen and show how/where it's happening?
looks like it started working now...
v
Looks like something was up from