The Twilio number I imported stopped working today. It has been working before. I checked everything on Twilio's end and it's still setup fine, nothing changed. Inbound calls are not being picked up by Vapi, and there's nothing showing on the logs both on Vapi's side or Twilio's side. The number ID is 23c2ff31-a9de-4afe-93ec-263518ab4691 Org ID is 0153f067-55e2-429a-8088-03a4f01ff2bf

Suggestion: Since your Twilio-imported number suddenly stopped taking calls and there are no logs on either side, first double-check your SIP trunk and webhook configurations for any recent changes or disruptions. If everything appears correct and the issue persists, please contact Vapi support and provide your number ID (

23c2ff31-a9de-4afe-93ec-263518ab4691

) for further investigation, as this may be a backend or platform issue not visible in your dashboard. This is a known intermittent problem, and support can help diagnose backend issues that aren't user-accessible. Sources: - [Vapi Discord support thread on call issues](https://discord.com/channels/1211482211119796234/1372358449761091584) - [Vapi documentation: Call Handling with Vapi and Twilio](https://docs.vapi.ai/calls/call-handling-with-vapi-and-twilio)

How do I contact support?

To contact Vapi support: - Email: Send your request (including your number ID and org ID) to [support@vapi.ai](support@vapi.ai) for prompt assistance. - Discord: You can also join the [Vapi Discord community](https://discord.com/invite/pUFNcf2WmH) and post your issue in the #support channel for real-time help. For the fastest response, include all relevant details in your message. Enterprise customers should use their dedicated support channels for priority assistance. Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)

How often is this issue occurring and is it continuing to prevent you from making calls? We see a call id with this log:

🔵 07:09:09:009 Updated Call { "id": "9eef2079-a5a7-44f7-a103-b2ca99711d1c", "assistantId": "f8e6eb6e-182f-40f8-be7e-00d69d54b043", "customerId": null, "phoneNumberId": "23c2ff31-a9de-4afe-93ec-263518ab4691", "type": "inboundPhoneCall", "startedAt": "2025-06-06T07:09:02.315Z", "endedAt": "2025-06-06T07:09:04.595Z", "transcript": "AI: Hi. This is\n", "recordingUrl": "https://storage.vapi.ai/9eef2079-a5a7-44f7-a103-b2ca99711d1c-1749193747100-dd36fe5f-06b7-415c-b0e0-80132764a494-mono.wav", "summary": "The call ended because the customer hung up.", "createdAt": "2025-06-06T07:09:01.518Z",