If you call your agent using the same number as the assistant's phone number, the system may not be able to distinguish between the caller and the assistant, causing the customer number to not display.Suggestion: Try calling from a different phone number than the assistant's to ensure the customer number is logged and shown correctly in your dashboard.
This approach helps Vapi accurately track and display customer numbers for inbound calls.
Sources:
- [Personalization with user information](https://docs.vapi.ai/assistants/personalization)
- [Call ended reasons](https://docs.vapi.ai/calls/call-ended-reason)
k
Kings_big💫
06/06/2025, 6:56 AM
Ensure your API calls include the correct customer.number field with the phone number, verify the number is properly configured and assigned in Vapi, and confirm your assistant is set to capture and display the customer number. If all correct provide your assistance id..
z
Zimmy
06/06/2025, 10:12 AM
68234cc0-a898-4506-b06e-77a1988cfa23
Zimmy
06/06/2025, 10:13 AM
ive built everything within the vapi dashboard
nothing code wise on my end