Majority of my calls are getting cut off randomly I’m not sure the reason why please help.

To diagnose why your calls are getting cut off, check the

endedReason

field in your Vapi call logs for each affected call. This field will show the specific reason (e.g.,

silence-timed-out

,

assistant-error

, or a provider connectivity issue). You can find this in your dashboard or via the API:

json
GET /api-reference/calls/list
// Look for "endedReason" in each call object

If the reason is unclear or says

unknown-error

, contact Vapi support with your call logs for further help. [See full list of call end reasons](https://docs.vapi.ai/calls/call-ended-reason) Source: - [Call ended reasons (Vapi Documentation)](https://docs.vapi.ai/calls/call-ended-reason)

Could you please provide a call id?