Has anyone used the transferCall tool to handle as...
# general-english
s
Has anyone used the transferCall tool to handle assistant to assistant transfers? I'm having trouble ensuring that my orchestrating (first) assistant reliably transfers to 1 of 6 possible assistants, without requiring the customer to speak after the silent transfer should take place (i.e. I need to say "Ok, thanks", before the transfer takes place, which is clunky in the context of the conversation's flow). Thus, I'm considering defining my own transferCall tool which accepts, as an argument the specific service, corresponding to 1 of 6 possible assistants, to handle this specific transfer. I'm speculating that using the dynamicTransfer framework to trigger a transfer-destination-request server message will be the best approach.