I'm consistently getting a phantom phrase that sounds a bit like "hes still in one" before my first message. This seems to be only when I use Vonage (which I prefer as has lower latency). Any ideas on how to fix this?

Thanks for sharing the details! I couldn't find enough info in the docs about the "ghost" phrase you're hearing at the start of calls with Vonage. Since this seems pretty specific and isn't covered in the usual troubleshooting guides, I'm escalating this to a human on our team who can take a closer look. Hang tight—someone will get back to you soon!

Replace Vonage’s default greeting with a silent audio file, reduce the silence trigger threshold in your call flow..