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Credentials Not Valid for PlayHT
# support
h
hj.ong9
06/09/2025, 1:33 AM
I keep getting the error "The provided credentials are not valid." when I put in my API Key and User ID. I've even tried to change the API Key on PlayHT to try connecting it to Vapi but it still gives me this error.
https://cdn.discordapp.com/attachments/1381446006155116634/1381446006322757632/image.png?ex=68478b59&is=684639d9&hm=2256ca5a86246431bfe2281f0a26489d13ecf5d1e9f50dfbeeff61da6008d00e&
v
Vapi Support Bot
06/09/2025, 1:34 AM
Suggestion:
Please double-check that you are copying your PlayHT API Key and User ID directly from the [PlayHT API Access section](
https://play.ht/studio/api-access
) and pasting them into the correct fields in the [Vapi Provider Key section](
https://dashboard.vapi.ai/keys
) without any extra spaces or characters. Make sure your PlayHT subscription is active and that you are not using expired or revoked credentials. If the issue persists, consider regenerating your API Key in PlayHT and trying again. If you still encounter the error, you may want to reach out to [Vapi Support](
https://docs.vapi.ai/support
) for further assistance. Sources: - [Set up a custom PlayHT voice in Vapi](
https://docs.vapi.ai/customization/custom-voices/playht
) - [Provider Keys](
https://docs.vapi.ai/customization/provider-keys
) - [Vapi Support](
https://docs.vapi.ai/support
)
v
Vapi
06/10/2025, 7:23 AM
Can you please provide your org id? We can clear it from the backend
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