Call transfer in squad
# supporta
ATUL VERMA
06/09/2025, 5:09 AMI am facing call transfer problem in vapi squads.
When I transfer the call to a hindi agent the voice is very robotic and slow.
Here is a yt short with similar problem.
https://youtube.com/shorts/pjZOtmHDcAU?si=MtQchR6p-Ub87jAS
v
Vapi Support Bot
06/09/2025, 5:11 AMThank you for sharing the issue. To help diagnose the "robotic and slow" voice after transferring to a Hindi agent, could you please specify which text-to-speech (TTS) provider and voice you are using for the Hindi agent in your squad configuration? This will help determine if the problem is related to the voice settings or provider.
Sources:
- [Silent Transfers in Squads](https://docs.vapi.ai/squads/silent-transfers)
- [Custom Voices](https://docs.vapi.ai/customization/custom-voices/custom-voice)
- [Voice Formatting Plan](https://docs.vapi.ai/assistants/voice-formatting-plan)
a
ATUL VERMA
06/09/2025, 5:23 AMI am using deepgram transcriber with 'hi' language and the voice is 11labs -Devi
ATUL VERMA
06/09/2025, 5:35 AM@User
ATUL VERMA
06/09/2025, 5:39 AM@Vapi
k
Kings_big💫
06/09/2025, 6:25 AMTry switching to a better Hindi TTS voice, enable warm transfer, and reduce latency for smoother, more natural responses..
a
ATUL VERMA
06/09/2025, 6:32 AMCan you suggest any better alternative?
p
Praveen
06/10/2025, 7:48 AMThese are the recommended changes to improve your assistant voice quality. We can also suggest more specific changes if you provide a call id