we have

"artifactPlan": {
      "videoRecordingEnabled": true
    },

but for some calls, we don't get the video recording url example: 762a3a61-6058-41b0-aaef-2e7b4a63a16c is there any way to retrieve the video for this call?

If the

videoRecordingUrl

is missing for a call (like

762a3a61-6058-41b0-aaef-2e7b4a63a16c

), and you have already set

videoRecordingEnabled: true

, there is no documented way to retrieve the video after the fact. This usually means the video was not captured due to a technical or configuration issue. Actionable next step: Contact [Vapi Support](https://docs.vapi.ai/support) with your call ID and details—they may be able to investigate further or provide more insight. If you need to check for video recordings programmatically in the future, always look for the

videoRecordingUrl

in the call's artifact object. Sources: - [Vapi Call Recording Documentation](https://docs.vapi.ai/call-recording) - [Vapi API Reference: Get Call](https://docs.vapi.ai/api-reference/calls/get) - [Vapi Support](https://docs.vapi.ai/support)

@Kings_big💫 sorry to ping directly, need this resolved kinda urgently have to get back to a potentially massive client

Can you pass this vapi.start(vapiAssistantId, { videoRecordingEnabled: true, }) It will solve the issue. https://cdn.discordapp.com/attachments/1381620142492090522/1382002339627663542/image.png?ex=6849917a&is=68483ffa&hm=e59e086602a0ab96ee099a130024f9ae35c478e8c826aaba1f197bb76ef3547c&

but, we have already passed "artifactPlan": { "videoRecordingEnabled": true }, and this config works 95% of times

Yeah, but because of race condition sometimes it doesn't set it properly. So, if you apply the setting that I told you then it will solve the issue.

>vapi.start(vapiAssistantId, { videoRecordingEnabled: true, }) I've tried this approach but got error { "message": [ "assistantOverrides.property videoRecordingEnabled should not exist" ], "error": "Bad Request", "statusCode": 400 } I have the same problem with all assistants and calls. For example: callId: 019b9919-cd85-7996-abc2-d4de8e71823d

send the complete payload.

It should be added like this in the assistantOverride part: { "artifactPlan": { "videoRecordingEnabled": true } }

thanks, error is fixed but still no video url in result get`call/${id}`

nope, it is a different thing not relevant over here.

Despite enabling the videoRecordingEnabled flag in the artifactPlan during the POST request, the video appears to be missing from the call results. Request Details: Endpoint: POST https://api.vapi.ai/call/web Assistant ID: a12f88f5-7978-47f8-aa3c-69548bd18633 Call ID: 019b9d10-427b-700c-99e8-bdda5056c682 Issue: The GET request for this call returns the data shown in the attached screenshot, but the video recording artifact is not present. Could you please investigate why the video failed to generate for this specific session? https://cdn.discordapp.com/attachments/1381620142492090522/1458768224370954402/Screenshot_2026-01-08_at_11.07.24.png?ex=6960d747&is=695f85c7&hm=afe07f9cbf9c328ae644cc429c8ad33e8960db92733afeefe456e431096703a5&

thanks, checking with the daily team to get more details around it.

Hi Sahil, How to configure it properly? I've posted all details with some code in https://discord.com/channels/1211482211119796234/1458500408434491527/1459344633699242221

Add this into your code, and it will work properly. vapi.start(assistantId, { assistantOverrides: {

artifactPlan: {

  videoRecordingEnabled: true

}

} });

i did this, but get error: const override = { assistantOverrides: { artifactPlan: { videoRecordingEnabled: true, }, }, }; this.vapi = new Vapi(publicKey); const vapiCall = await this.vapi.start(effectiveAssistantExternalId, override); POST https://api.vapi.ai/call/web {"assistantId":"648e0d2e-c14c-4755-876d-00e84dae423d","assistantOverrides":{"maxDurationSeconds":1800,"assistantOverrides":{"artifactPlan":{"videoRecordingEnabled":true}}}} return 400 { "message": [ "assistantOverrides.property assistantOverrides should not exist" ], "error": "Bad Request", "statusCode": 400 }

Do you have any platform where I can go and test this out? Your config looks mostly correct.