If you wanted to transfer someone if there was a long period of time without the caller saying anything or when the agent says, lets’ say. “are you still there” in the message plan 2 or more times in a row, how would you do this?

You're going to have to give the assistant specific instructions in the error handling and response section. It'll definitely require some fine-tuning and specific prompting

@Shubham Bajaj any advice here?

didn't understood can you rephrase with a flow?

Sometimes when people are on the line with the AI Assistant there may be times where they are quiet and just stop speaking, we automatically do the idel phrase but i want it to use the transfer tool to transfer if the idle phrase is spoken 2 times in a row. Any ideas @Shubham Bajaj thanks!