TransferCall tool only working sometimes
# support
k
I just set up 22 different transferCall tools and some are working and others arent. I sent them up exactly the same and cannot pinpoint why this is happening. Here is one that works:19baa42c-8ce0-4cfa-b3e5-5ec3b4d978b1 Here is one that does not work:fa2d8bfa-c937-4e15-9b40-bb901dc802fc
v
Thanks for sharing the tool IDs. To help pinpoint the issue, could you please share the "parameters" and "destinations" configuration for both the working and non-working TransferCall tools? This will help identify any subtle differences that might be causing the problem. Sources: - [Vapi documentation: call forwarding](https://docs.vapi.ai/call-forwarding) - [Vapi documentation: default tools](https://docs.vapi.ai/tools/default-tools) - [Vapi SIP Trunking Telnyx external number call forwarding troubleshooting](https://discord.com/channels/1211482211119796234/1343963959421829172)
k
can you tell me what country code you use for your outbound sip server?
m
I'm working with @kbmaine on this, and I see the call forwarding requests in twilio. The calls that succeed are passing the caller's number through as the "from" number in the outbound call request. The ones that fail are showing a short code or a +2 number as the "from" number. I'll include screenshots with examples
@User any help asap would be great
We figured it out. The Caller ID has to be a phone number starting with +
c
Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue
@kbmaine let us know if you still are having this issue and we will look into it further