Infinite loading screen
# support
d
Hello, I tried creating a new tool in the "Tools" section and initially got a red error appearing on the bottom right of my sscreen. I reloaded my page and now im stuck on an infinite loading screen, with nothing other than the support chatbot. I switched to a differnt browser, and got into the same issue once I got an error for trying to create a tool. This issue persists regardless if I refresh the loading screen page or if i try logging in through the home page. How can I fix this? Thank you https://cdn.discordapp.com/attachments/1381746784975454369/1381746785458065439/Screenshot_2025-06-02_110034.png?ex=6848a379&is=684751f9&hm=786a97f991bff67ce77d3168db07da2454c2bfac472fcb0aff22ce140a59d50f&
v
Sorry to hear about the infinite loading screen. The best next step is to contact Vapi support directly at [support@vapi.ai](support@vapi.ai) and provide details about the error and your account. You can also join the [Vapi Discord community](https://discord.com/invite/pUFNcf2WmH) for real-time help in the #support channel. This will ensure your issue is seen and addressed by the technical team as quickly as possible. Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)
c
Please clear your browser cache and delete the cookies for [VAPI.ai](http://VAPI.ai) and log in again. If the issue still occurs, please provide a loom screen recording for our investigation
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