Hi @Vapi team, To control hallucination, we've set this Assistants temperature to 0.1 and have included the Prompt: > Always prioritise accuracy: answer enquiries with correct information using your prompts and knowledge base information. If you’re unsure about an answer, suggest where the user can get more information instead of guessing. In this specific call, the Assistant has provided incorrect information to the customer. We want to gain more understanding as to how and why so we can avoid this in future as we thought the above would have avoided this. Call ID: b2595795-6f33-4860-af26-37eacc83c131 00:11 - Customer asks if Zumba classes are on. Assistant replies and says Yes they do (FYI, this company's has nothing to do with sports or fitness so they is a very random answer)

Thank you for sharing the details. To help diagnose why the assistant gave a random answer, could you please confirm if your knowledge base contains any information related to Zumba or fitness classes, or if the assistant's prompt/context might allow for such topics? Sources: - [Vapi Prompting Guide](https://docs.vapi.ai/prompting-guide) - [Vapi Knowledge Base Documentation](https://docs.vapi.ai/knowledge-base)

Here is the fixed link:

We have no information regarding Zumba or any type of fitness classes in our KB. This client's industry is in hospitality and gaming, so the answer to this Question is very random.

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