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NO Server Message Outputs After a Call
# support
c
Just last week everything was running smoothly. VAPI api/system not returning end-of-call-report, tool-calls, status-update, etc to my webhook in MAKE for my client's agent. Server URL is in the ORG settings, everything was running OK, now no. Please help @Sahil
@Shubham Bajaj
@User
k
Send your call id
c
@Kings_big💫 Hi there are many, but I'll send the most recent
or at least try not sure if it would be correct
5d143528-bef5-461a-a9f1-580668515b39
or
577d8c46-d16e-4a1b-bba8-39d8a9ab36a2
k
Looking into it
c
thank you
here are more if needed:
d73c8336-94ed-4a21-ac6f-3dc659b60ef5
fd0022dd-0a36-42b1-b2b5-dbc800dfb430
fe2ec184-14ad-4bbe-bcb8-a8f50607c4ba
@Kings_big💫 here is one from just 1-2 hours ago, today
a0b96bdc-114c-44f6-b8fd-5c375c1ca12a
no status-update or end-of-call-report, BUT after this call was initiated vapi returned a status update and end of call report for the call/number from previous call right before (which had already closed out)
this call just happened at 530 pacific, with no end-of-call-report returned: 9414dae7-399b-466d-b879-56946f534e13
3f734b23-4adc-4b18-9855-e0f1e2a343fc
18a3893b-0ce4-4c35-83fc-4a681cad2c50
e3e0a915-624a-46c5-9ac3-34b263895588
Good morning @Kings_big💫 I hope you are able to find the issue today - unfortunately it is becoming a consistent problem and our client's system is failing. Here is another call from 730am pacific 4349ecd1-d296-435f-b800-2530e2fc13b2
c
Hey Christian, looking into it.
Hey Christian, all of these calls were unanswered by the customer, that's why you didn't receive the server messages for them. But we are working on it, enabling for unanswered calls as well. The status updates and end-of-call report by webhooks. https://cdn.discordapp.com/attachments/1382036731062390865/1382476126026465330/image.png?ex=684b4ab9&is=6849f939&hm=8ff70c1941fcc48b5234f91c901ae36c72884bb1d56e73d9370e6f68e914b93e&
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