Audio recording function keeps disabling
# support
c
The audio recording button, each time we enable it and publish the changes, it keeps getting disabled each time we refresh. The feature never really gets enabled. Is anyone else facing same issue? Tried all available formats & on multiple assistants.
v
Suggestion: Check if the
assistant.artifactPlan.recordingEnabled
property is being set to
true
in your assistant's configuration, and ensure you have defined a custom storage bucket and set provider credentials if HIPAA mode is enabled. Sometimes, the UI may not save changes if required fields (like storage or credentials) are missing. If the issue persists, try updating the setting via the API or contact Vapi support for further assistance. [See more on call recording configuration](https://docs.vapi.ai/call-recording#enabledisable-recording) Source: - [Call Recording Documentation](https://docs.vapi.ai/call-recording#enabledisable-recording)
k
Try clearing your browser cache and if the issue persists, send your call id
5 Views