Hi VAPI Support Team, Hope you're doing well! I’m running into an issue with a couple of assistants where webhook calls are triggering, but the silence timeout behavior isn’t working as expected. In these cases: - The assistant says “1 moment” as it performs the webhook call. - If the caller doesn’t respond afterward, the assistant does not relay the fallback message (“Are you still there?”). - The call then times out and ends, which isn’t how the experience is supposed to work based on my configuration. I’ve included the Assistant and Call IDs below so you can review the actual setup: Example 1: - Call ID: 22ed858f-ca1e-48d1-ae4e-4003381cbb0a - Assistant ID: bfb324df-71a8-4970-8662-42e7e1d64a3c Example 2: - Call ID: 61937845-63ed-4462-8313-a4d23141b853 - Assistant ID: 24c2d2ba-688f-400d-a616-2e03a62280bb Could someone on your team take a look at my assistant's configurations and suggest specific changes I should make to prevent this issue from happening again? I’d really appreciate feedback that goes beyond general advice and is based on what’s actually in place. Thanks so much

Increase silenceTimeoutSeconds, ensure idleMessages are set in messagePlan, and optionally trigger a say() message from your webhook after it completes..