outbound calls scheduled through code are not received anymore even after an hour. it was working a few days before and there are no code changes made since.

Suggestion: Since this is a known intermittent issue with Vapi where scheduled outbound calls may not trigger and no webhooks are sent, please double-check if any SIP trunk or webhook configurations have changed recently. If not, gather a recent call ID from your call logs and contact Vapi support at [support@vapi.ai](support@vapi.ai) or via their [Discord support channel](https://discord.com/invite/pUFNcf2WmH) for direct assistance. Tip: Include your call ID and a brief description of the issue to expedite troubleshooting. Sources: - [Vapi outbound call not triggering (Discord)](https://discord.com/channels/1211482211119796234/1341449578100031488) - [Vapi Support Documentation](https://docs.vapi.ai/support)

where do i check if any SIP trunk or webhook configurations recently changed

Update schedulePlan timestamps to be in the future, ensure assistant and phone number are active..

Hey Divya, Looking into it.

thank you, timestamps were 2-3 mins in future and assistant and phone number seems to be active

facing the same issue. any findings on this?

any update on this?

Hey, I see the schedule plan as follows:

{
  "latestAt": "2025-06-12T03:44:00.000Z",
  "earliestAt": "2025-06-12T03:42:00.000Z"
}

We run the cron job every 5 minutes, so 3:40, 3:45, 3:50, etc. It got skipped because it fit right between two intervals. I recommend having the window that's greater than 5 minutes so that the cron job can pick it up at least once.

thank you changing it to more than 5 mins works but just wondering if something changed because earlier it was working as is

I don't know about your previous scheduled calls, but nothing has been changed until now. We still run the ground job every 5 minutes, and it is recommended to have a window greater than 5 minutes. Let me know if anything else comes up in the future.

Thank you Shubham for looking into it! otherwise, I would have been late for the hackathon submission.

@Shubham Bajaj What if i set only earliest call time.