Is there a problem with the external providers key...
# support
c
Hello, I tried to access the external provider key page but I don’t get access. This is the page i get. I also tried on a desktop. https://cdn.discordapp.com/attachments/1382733619323469949/1382733619797168228/IMG_4451.png?ex=684c3a88&is=684ae908&hm=b2ed2de93283eb500f55f603d2ca6f8c0d443cac316dca4a45f643dd20ba14f5&
v
Thank you for reporting this issue. To help us investigate, could you please confirm if you are still experiencing the 404 error on the Provider Keys page after refreshing or trying a different browser? If the problem persists, I recommend reaching out to [Vapi Support](https://docs.vapi.ai/support) for direct assistance. Sources: - [Vapi Provider Keys documentation](https://docs.vapi.ai/customization/provider-keys) - [Vapi Support](https://docs.vapi.ai/support)
c
Hey, really sorry for your experience and for your customers' bad experience as well. If possible, could you record a loom video describing this error/behavior or inconsistency in the dashboard with the steps to reproduce it? That way, I can share this with my team, and we'll take a look. We'll even try to reproduce the same so we can fix it for you. Also, I'll request you to share your organization ID.
c
I have made a record video. I see also that I can no longer select external provider key in the menu. Please help. kind regards and already many thanks. https://cdn.discordapp.com/attachments/1382733619323469949/1382767141027184732/Recording_2025-06-12_181615.mov?ex=684c59c0&is=684b0840&hm=f8779ea17ac568e13d751bf6ff07b509b505c160bb7eaf2c4249089e9d648555&
@User
c
Hey, with our new dashboard update, this issue has been fixed. So, could you please try again and let me know how it goes for you.
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