can't access
# support
a
Hi, im having issues accessing my account, I kinda forgot which email i used to sign up or whether it was manually punched in or via google instant access. I got the point where its verifying my ID thinking it was working but the screen just got stuck there. https://cdn.discordapp.com/attachments/1382757553938894971/1382757554131570698/image.png?ex=684c50d3&is=684aff53&hm=4b1b56b4d009db7f52ba5e875fcaaac2ff53d2438de78b6bd7134e9cd2c30c6a&
c
Hi AW Professor, To address your issue with accessing your account, please try the following steps: 1. **Check Multiple Email Accounts**: Confirm which email you used by checking for any emails from Vapi in your inbox or spam folder across all potential email addresses. 2. **Try Different Login Methods**: If you signed up using Google Instant Access, try logging in via that method again. 3. **ID Verification Page**: If the ID verification page gets stuck, try refreshing the page. Alternatively, clear your browser cache and cookies, or attempt to log in via an incognito window or a different browser. 4. **Password Reset**: If you're unsure of the email, and those steps don't work, try initiating a password reset for the emails you suspect using the login page. If none of these steps help, a different approach might be needed. Please let us know how it goes.