User's voice is disorted and unintelligible.
# support
s
Hey! I have a problems with calls (this one is an inbound one), the user's voice is unintelligible for the AI since it is very disorted. I tried calling an another assistant using a different Telnyx number and it was fine - so no issues with microphone, it is likely to be with the Telnyx number, which I have connected via "Import Telnyx" option. Please help me figure this out! Call ID: 9bf7e3bd-6e27-44d1-b5a7-e71af9d5b85b
@Vapi Support Bot
@User
k
Switch the Telnyx number’s media mode from media-bypass to media-proxy, ensure the codec is set to G.711, and verify SIP trunk settings match your working number, this should fix the distorted audio on inbound calls..
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