Account Verification
# support
v
I have created my vapi account and was able to login yesterday. Today when I attempted to login, was asked to do Verficiation. I submitted my Photo ID and selfie. It accepts the provided info and stays on the screen saying it is doing the verification. Never gets past that page. As of now I am not being able to login to my account. Please advise.
v
Thank you for sharing the details. Since your verification is stuck and you cannot log in, the best next step is to contact Vapi support directly at [support@vapi.ai](support@vapi.ai) for prompt assistance ([Vapi Support Documentation](https://docs.vapi.ai/support)). Quick question: Have you tried refreshing the page or using a different browser to see if the verification progresses? If the issue persists, please mention any error messages or unusual behavior when you contact support to help them resolve your issue faster. Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)
c
Please share the email address associated with the account
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