Hello, is there a way to avoid a re call
# general-english
m
Hello, is there a way to avoid a re call when user doesnt asnwer the call?
l
In VAPI natively, I don't believe so unless you want to do a bunch of api work before every call to pull the call records for that customer and not intiate a call. I track the result of each call in my backend and based on determine if next call needs to be scheduled or not.
m
ty for answer, i was doing that way but it seens vapi is calling by its own when there is not answer, so its call by vapi and my backend retry
k
Enable voicemailDetectionEnabled, check if endedReason is customer-did-not-answer, and handle it by skipping re-calls and triggering a fallback like SMS or scheduling outside the current session..
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