I'm reaching out because I'm experiencing a persistent issue with my voice assistant on the no-code Vapi platform. While the assistant reads the initial prompt correctly after clicking “Talk to Assistant,” it does not respond at all after the user's first reply. Here are some key points about the issue: Microphone permissions are enabled; however, the call logs show no transcript or audio from the user's side. I've verified that the assistant has a prompt and proper voice settings. Webhook integrations are not currently throwing errors, but no input is received post-greeting. I’ve reviewed the available documentation and tried multiple configurations, but the issue persists. It's critical for us to get this assistant functioning for our lead qualification workflow. Would it be possible to schedule a live support call to troubleshoot this together?

Suggestion: Since your assistant reads the initial prompt but does not receive any user input (no transcript or audio in logs), try the following quick check: - Open the Vapi platform in a different browser or incognito/private mode, and ensure no other apps are using the microphone. - If the issue persists, use the [Vapi Support page](https://docs.vapi.ai/support) to contact their team directly and mention your need for live troubleshooting, as live support call scheduling is not documented. Sources: - [Vapi Support](https://docs.vapi.ai/support) - [Vapi FAQ](https://docs.vapi.ai/faq)

Could you please provide a call id? We can review the logs and look into what is occurring