the transcription is super bad, Its not getting the names correct of the person when they say it and having trouble interpreting the emails from the user even after I ask the Ai agent to spell it out (When the AI agent spells it out, it always gets it wrong) When I listen to the call back the user is always super blury which is what is the problem has anyone found a solution?

Hey, Can you send me the latest call_id? Along with that, can you provide me the duration in the recording where you had this issue?

7d900a0f-fb3b-4816-9789-97d3b1014d60

Thanks for providing the call id. Will look into it some more and update you with the findings