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Twilio issue
# support
r
I have a Twilio number and and for testing purpose I created few accounts and added that number in those accounts. So please ask them to remove our number from that account so that now we can add that number in my current account. Previously we can add that same Twilio number in multiple accounts.
k
Twilio number can only be active in one account at a time, so to add it to your current Vapi account you must first remove it from your other test account where it was previously added..
r
Yes but previously we able to add in multiples vapi account and now not able to We are unable to figure it out which vapi account that Twilio number is attached because of we are doing testing
Dear Vapi Support Team, I hope you are doing well. We are currently facing an issue while trying to add our Twilio numbers to our Vapi account. Previously, we were able to use the same Twilio numbers across multiple Vapi accounts during testing. However, it seems that this is no longer allowed, and we are receiving an error indicating that the numbers are already linked to another Vapi account. Unfortunately, due to extensive testing across multiple accounts, we are unable to determine which Vapi account currently has these Twilio numbers assigned. Could you please help us identify the Vapi account(s) where the following Twilio numbers are currently registered? Twilio Numbers to Check: +13132419645 +17473494524 Once identified, kindly let us know the account details (such as account name or email) where each number is added so we can coordinate removal and proceed with linking them to our active Vapi account. Thank you for your support. We appreciate your support and look forward to your response.
c
Can you as well provide all your registered vapi email address..
r
I have check with all vapi account which I have but still not found which account these phone number is attached | Can you please check by phone number and tell me the email only so then i will do some action
c
You'll have to provide all your registered email address to figure it out..
r
ritik@cvinfotech.com rahulrauniyar@cvinfotech.com gopal@cvinfotech.com nidhi@cvinfotech.com shivam@cvinfotech.com akash@cvinfotech.com ankur@cvinfotech.com
development@cvinfotech.com
c
I've forward your request to the team and they will be active in US time to resolve this..
r
Okay please share
How i will know the progress in this ?
k
I'll ping you 🙌
r
Okay thanks
Hello Any update ?
c
It is assosicated with org_id 506f267c-9e64-4767-a43c-146db275e3b4
k
@Rahul
r
Could you please confirm the email or how will find that account with this org_id ?
c
This is the email [shivam@cvinfotech.com](shivam@cvinfotech.com)
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