Loading captcha
# support
a
I can’t add credits to my account. The button loading captcha is loading for hours. Is there a solution I need vapi credit urgently Thanks @Vapi @Vapi Support Bot
v
If the captcha is stuck loading and you urgently need to add Vapi credits, please contact Vapi support directly for assistance: - Email: [support@vapi.ai](support@vapi.ai) - Discord: [Join the Vapi Discord](https://discord.com/invite/pUFNcf2WmH) and post in the #support channel for real-time help. This is the fastest way to resolve urgent billing issues when the dashboard is not working as expected. Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)
k
I hope you aren't using VPN
To resolve this issue use incognito or try a different browser..
c
Hey Ali, a gentle reminder to continue this thread.
a
I’m not using vpn and I already tried on severals browser. I really need an urgent solution @Vapi @Vapi Support Bot @Kings_big💫
c
Hey, can you hear your email address?
Hey, can you share your email address? hear -> share\*
a
hassighali1@gmail.com
a
Me too
This is super urgent
aman.mender@gmail.com
My auto-reload is failing, and my trying to purchase manually is stuck.
a
Still doesn’t work
c
Hey Ali, could you please try again? Your issue should be resolved. If it recurs, please tag me. We'll schedule a call to fix it promptly.
a
@Shubham Bajaj again same issue
c
It is fixed, just got an update from the team.
s
@Amanski I've unblocked you now. You can continue using services safely for some time. You can verify the same in your billing page. Regarding the card issue, I'll check with the team immediately for your account.
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