Locked out
# support
z
my browser is doing some weird stuff so i tried to log in using a different browser on same computer . Vapi platform is asking for 2step verification (perfectly fine) . problem is i'm not receiving the email .
v
If you're not receiving the 2-step verification email and are locked out of your Vapi account, the best next step is to contact Vapi support directly. - Email: [support@vapi.ai](support@vapi.ai) Briefly describe your issue and include your account details for faster assistance. The support team will help you regain access to your account. [Reference: Vapi Support Documentation](https://docs.vapi.ai/support) Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)
c
Hi, could you please provide the email address associated with the account? We can resend the verification email from our side.
z
Can you prove you’re staff?
k
His a staff 🙌
z
it doesnt let me pm him to send email
discord doesnt allow me to pm you
k
You can pm me..
c
Also sent you a DM. Hopefully it will allow you to send a message now
Resent verification email. Please check your inbox for the magic link and use that to log in. Let us know if you encounter any issues with it.
k
@Zera
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