outbound retries
# support
s
Vapi AI automatically retries outbound calls 4 times when customers decline/don't answer, which creates a harassment-like experience. Is there any solution to this?
k
Reduce the retry count in the outbound call settings, enable voicemail/no-answer detection, and use fallback actions like SMS or callback scheduling instead of repeated call attempts..
c
Hey @Soma_Szileczki, checking if this is resolved/solved for you?
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