Hello team, I am currently experiencing very low success rate for outbound calls. Once the customer picks up the phone the phone call immediately ends. For the ended reason, at first it says "Unknown", then it says something about call.in progress.sip... (I was not able to see the complete failed reason), then a few moments later, it says that "Customer did not answer" which is not true because I certainly Andrews the phone. I even tried this with vapi's free number with template assistant and the issue persists. Is the service down at the moment? Can you look into this?

Please check if you have recently changed any SIP trunk or webhook configurations, as misconfigurations can cause outbound calls to fail with "Unknown" or SIP-related errors. If the issue persists even with Vapi's free number and template assistant, gather your recent call IDs and contact Vapi support for further investigation, as this may be an intermittent platform or network issue. You can also review the [call end reasons documentation](https://docs.vapi.ai/calls/call-ended-reason) for more details on these error codes. Sources: - [Vapi Call End Reasons Documentation](https://docs.vapi.ai/calls/call-ended-reason) - [Vapi SIP Trunking Guide](https://docs.vapi.ai/advanced/sip/sip-trunk) - [Vapi Discord Support Thread](https://discord.com/channels/1211482211119796234/1372358449761091584)

Here are some of the call IDs: bb12f5f7-ca56-423b-b451-9411d2287cf4 e9e20b90-b336-47e6-b250-f02468ce6272 589db2ca-de4b-4015-9fbd-8bfe026331fa 87d459fb-6e86-4566-810e-c228e0bdeb05

@Da Yeah this is happening for all of us

I think they just got it fixed. Not sure why it didn't reflect on the status page lol

Checking in, are you still experiencing issues with outbound calling?

I think the issue got fixed yesterday. Thanks for checking.

Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue