Unable to add Tavus in voice configuration
# supportg
Gerald
06/17/2025, 2:55 AMHi, I've added the Tavus API key under the provider credentials section. However, when I select VAPI in the voice configuration of the assistant, I'm unable to enter a custom ID. I tried choosing a default option, published it, and refreshed the page—but it keeps reverting back to VAPI. It seems like there’s a syncing issue. I've attempted this several times without success.
Could anyone please assist? This is quite urgent.
k
Kings_big💫
06/17/2025, 8:56 AMSet the custom Tavus voiceId directly via Vapi’s API instead of the UI, as the dashboard has a sync issue that overrides it, ensure your API key is valid and the config will work correctly after publishing..
g
Gerald
06/20/2025, 6:04 AMi did a PATCH
https://api.vapi.ai/assistant/7742a217-222f-4bb4-b241-1c79c796bec0
{
"voice": {
"provider": "tavus",
"voiceId": "r9fa0878977a" // use a valid ID from the selected provider
}
}
when i reload the page, it shows this
https://cdn.discordapp.com/attachments/1384365754681659463/1385500546361856102/image.png?ex=68564b6f&is=6854f9ef&hm=0880b375036c129219d0c27182a11f5401785d8d2ebddd04906de96bc45621da&
c
Chiranjeet Mishra
06/20/2025, 3:46 PMHey Gerald, we've decided to temporarily discontinue our services with Tavus provider after reaching a mutual agreement. You'll need to switch to another voice provider instead. Once you've done that, the new voice provider will work in the Dashboard.
j
JollyMask
06/21/2025, 9:05 AMOh, that’s too bad—I was just starting to look into integrating it.Do you think it might become available again in the near future?
g
Gerald
06/23/2025, 1:44 AMOh no, in that case, is there another provider that supports video and integrates with VAPI?
c
Chiranjeet Mishra
06/23/2025, 8:07 PMHey JollyMask and Gerald, as of now, we haven't looked into other providers - when I say other providers, I mean into a partnership role to directly integrate with VAPI. But you can set up VAPI with any voice provider or video SDK solution or video provider solution of your choice. Our APIs are easy to use and setup, so it will only take some of your development effort to start moving with this. But ya, the real-time sync will be an issue for you as well.
j
JollyMask
07/16/2025, 10:06 AMany update on this?
c
Chiranjeet Mishra
07/16/2025, 11:45 PMHey Gerald,
I wanted to let you know that we're managing a high volume of support requests at
the moment, so our response time might be a bit slower than usual.
I truly appreciate your understanding and will get back to you as soon as possible!
Thanks again for your patience!
Chiranjeet Mishra
07/19/2025, 6:11 PMHey Gerald,
I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility.
Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you.
The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!
Chiranjeet Mishra
07/26/2025, 1:34 PMHi,
First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.
Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:
- Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries.
- Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times.
- Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us:
- Accounts with usage over 1,000 minutes/month will receive prioritized support.
- For all general inquiries, we’re establishing a standardized 48-hour response time.
We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible.
Thank you for your continued patience and for being part of our journey.
Warm regards,
Vapi Team
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