Assistant not reading the output of the tool call
# support
s
Hey, I have created a assistant which on users request makes a tool call and then reads the output of the tool call out loud. But there is some kinda bug here and these things are currently happening - 1. Call logs show that the tool is called and the output of the tool is also correct. 2. Its giving me correct output when I use the chat feature. 3. But its not reading the output of the tool out loud on the phone call or the web call (But the call logs of both show the correct tool call and correct output too) Can anyone help me with this? I am not even able to debug this thing because there is no error as such.
c
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
s
So a little update on that, it replies to me when i prompt it again with something like "hey, are you there" or something similar. but here are the details of where it failed (when i didnt prompt it again) - call id - 0953f122-d72c-4842-9f7b-a9f0415e6617 timestamp - almost 20 sec into the conversation expected response - expected it to read the tool output that it fetched (the fetched output is there in the messages log) actual response - no response from the assistant and the call hangs up after a while
c
Hey! You have to remove the Request Complete message from your Tool Messages. This means you want to use the fixed or static response if a tool call is successful, so remove it and try again.
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